FAQs Yoyo Books Webshop

General

Great!

Unfortunately, our English books are not currently available to order online.
Please email info@yoyo-books.com or use our Contact Us page to find out where our books are available in your region.

You can, however, buy our French books online. You can find our French books here.

Great! Please get in touch with our sales department directly at jo@yoyo-books.com or via our Contact Us page for more information.

You can view our latest catalogue on our website.

You can view our English catalogue here. The following languages are also currently available: French, German and Portugese. Although we make reasonable efforts to frequently update our catalogues, some information or editions might not be completely up-to-date. Thank you for your understanding.

Sorry about that! All our books are made with care but occasionally mistakes are made in production.

If you have a faulty product, please return it to the retailer from whom you bought it. They will replace it on our behalf. However, if they are unable to replace it for any reason, please don’t hesitate to contact us at info@yoyo-books.com or via our Contact Us page. Please mention ‘Faulty product’ in the subject line as well as the ISBN number (see the barcode). Pictures of the issue are also appreciated. We will see what we can do at our end to fix the problem.

We’d love to see your work.

Send some samples of your illustrations directly to our art department at artwork@yoyo-books.com or via our Contact Us page. Who knows, maybe our next book will be illustrated by you!

At YOYO Books we work a bit differently from other publishers, meaning we start from an idea or concept and then look for the best author to write it.

As such we do not accept unsolicited submissions. However, if you want to try your luck at becoming a freelance writer, you can always send a sample of your writing to our editorial department at editorial@yoyo-books.com.

We appreciate your interest in our publishing house.

We currently work with a great freelance team, but seeing as we publish worldwide in many languages, there is often room for an extra translator or proofreader so feel free to contact our editors at editorial@yoyo-books.com or via our Contact Us page. Please don’t forget to list your languages, experience and rates.

We have a dedicated and diverse team working hard to bring the best books to our readers.

Do you want to become part of that team? Please visit the Careers at Yoyo Books page or send your résumé or CV directly to paul@yoyo-books.com.

Webshop

Delivery

Returns

The legal guarantee is fixed at 2 years. If during this period your product is defective or does not conform to what you ordered, you are entitled to a repair or replacement within a reasonable period of time. If both are not possible, you are entitled to a refund of the purchase price or a price reduction. New goods are covered by a 2-year statutory warranty. The seller must provide the warranty at no cost to the buyer. This means that you do not have to bear the return costs yourself in case the warranty applies. Either the seller takes care of the collection of the item or he must reimburse you for the return costs.

Orders

Payment

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